Terms and Conditions.

Using our website

By accessing or using the Sarnia Crafts website, you agree to comply with these terms and any applicable laws. Please use the website responsibly and do not attempt to interfere with its operation, security or other customers' accounts.

We may update these terms when our services or legal obligations change. The latest version will be available on this page.

Customer accounts

When you create an account, you agree to provide accurate information and allow Sarnia Crafts to store and use the details necessary to administer your account, orders and the services you request, as explained in our privacy information.

You are responsible for keeping your account details up to date and protecting your password. Please contact us if you believe your account has been accessed without permission.

Creating an account does not mean you must keep it indefinitely. You may request account deletion, subject to any records we are legally required to retain. Where consent is the basis for optional processing, you may withdraw it.

Sarnia Crafts Points Scheme

• Optional participation: The points scheme is voluntary. You may opt out at any time through the options made available in your account, or by contacting us.
• No cash value: Points have no monetary or cash value and cannot be exchanged for money, transferred for cash or redeemed outside the Sarnia Crafts website.
• Website-only rewards: Points may be used only towards eligible products, rewards or benefits expressly made available through the Sarnia Crafts website, subject to the rules displayed at the time of redemption.
• Not a payment method: Points are promotional rewards, not currency or a financial account.
• Opting out: Opting out stops your participation. Please review any on-site notice about what happens to an existing points balance before confirming your choice.

We may change the points scheme or available rewards, but will communicate material changes appropriately and respect any applicable consumer rights.

How we handle your data

We use the personal information you provide to manage your account, process orders, respond to enquiries, operate the points scheme where you participate, and maintain the security and functionality of our website.

Customer information is stored and handled through the systems used to operate Sarnia Crafts. We do not sell your personal information. We do not share it with third parties for their own marketing without your consent.

To provide our services, information may need to be processed by trusted service providers, such as website hosting, payment and delivery providers, or disclosed where required by law. We limit such sharing to what is necessary and apply appropriate safeguards.

We take reasonable steps to protect personal information, but no online service can guarantee absolute security. You can contact us about access, correction or deletion of your information, subject to applicable legal requirements.

Cookies and saved sessions

Our website uses cookies and similar technologies to support essential functions such as keeping you signed in, remembering your basket and maintaining a secure browsing session.

Depending on the services enabled on the website, optional cookies may also be used for preferences or analytics. Where required, we will request your consent before placing non-essential cookies.

Saved sessions can help you remain signed in between visits, depending on your account settings and browser. You can sign out at any time and manage cookies through your browser settings. Disabling essential cookies may affect the website's functionality.

Designs, patterns and graphics

Unless stated otherwise, the original designs, patterns, graphics, product photography and other creative content created or owned by Sarnia Crafts remain the intellectual property of Sarnia Crafts or its respective rights holders.

Purchasing a printed product does not transfer copyright or grant permission to reproduce, distribute, resell or commercially exploit the underlying artwork.

You must not copy or reuse our protected content without permission. Some products may feature licensed or third-party materials; rights in those materials remain with their respective owners.

If you supply artwork for personalisation, you confirm that you have the necessary rights or permission for us to reproduce it to fulfil your order.

Orders, products and personalisation

Product descriptions, available options and prices are shown on the relevant product pages. Please check your selections, spelling and personalisation details before placing an order.

Colours and print placement may vary slightly depending on materials, production methods and screen settings. Nothing in these terms limits your statutory consumer rights, including rights relating to faulty or misdescribed goods.

Any additional delivery, cancellation or returns information displayed during checkout or on our policies pages should be read alongside these terms.